We make our own gluten-free flour mix and use various dairy alternatives, depending on the product. Please see the BTW Ingredient Summary for a list of our ingredients and which of the nine allergens, if any, are in each of our products. If you have additional questions or concerns, please send an email to ingredients@btwbakery.com.

Yes. Our kitchen is a dedicated gluten-free facility. We carefully vet every ingredient and test our products on a regular basis. Our products are recommended by the Celiac Disease Center at Columbia University.

Yes. There’s milk for the coffee, but you won’t find any dairy products in the BTW kitchen. In fact, our baked goods are certified kosher pareve.

Yes. Everything we bake is kosher pareve.

OK Kosher Certification supervises all baking at the By the Way Bakery commissary kitchen in Pleasantville, New York. The By the Way Bakery commissary produces all of the baked goods sold in all By the Way Bakery retail shops. Click on this link to review the kosher certificate for the commissary.

OK Kosher does not supervise our retail locations. Instead, local Rabbis make periodic site inspections of our stores, on weekdays and Shabbat, to ensure that the only baked goods sold in the stores are the ones baked in the commissary. Learn more about these inspections here.

You can also purchase items in our shops that are in sealed packaging bearing the OK Kosher symbol. In addition, you can order in advance and request that any item on the By the Way Bakery menu arrives at the shop in sealed packaging bearing the OK symbol. These pre-packaged items are the only items sold in our stores that are certified by OK Kosher.

Questions? Please send an email to kosher@btwbakery.com or call our commissary at (914) 741-1956.

Our baked goods are always wheat-free, dairy-free, and kosher pareve. However, our baked goods are not kosher for Passover because our ingredients, while certified kosher, are not certified “Kosher for Passover.” Our kitchen has not been kashered for the holiday.

No. Some but not all of our recipes include tree nuts. While we do have products that do not contain tree nuts, there is always a risk of cross-contamination. Among the tree nuts found in our kitchen are pecans, walnuts, almonds, and hazelnuts. In addition, many of our products contain coconut. Please review our Ingredient Summary before placing an order.

No, because we use eggs and conventional sugar. (Eggs may be sold next to the milk, but they're not considered dairy by the USDA.) After years of trying, we've yet to come up with a vegan option that meets our standards.

DoorDash and Uber Eats offer same-day delivery of any item that we have in-store at the time of the order. However, we’re not responsible once a product leaves our store.

Sorry, delivery for custom orders is not available via these third-party platforms.

We do not ship our baked goods. However, our store staff is always happy to help you select the items that will ship best if you want to do the packing and shipping yourself.

Due to the time involved in custom orders, we do not offer refunds for any custom orders canceled within 48 hours of pickup or delivery. Same-day orders are non-refundable. Other refund requests are considered on a case-by-case basis.

Please send an email to custom@btwbakery.com and someone on our team will get back to you promptly.